How to Reset Netflix on Smart TV?
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How to Reset Netflix on Smart TV?

Knowing how to reset Netflix on smart TV is important! When there is an issue with playing movies, you won’t need to spend much time researching a solution.

So, how to reset Netflix on a smart TV? To solve your worries, this article today outlines 6 effective steps.

Have your remote ready!

It only takes a few minutes to return to your enjoyable movie-watching time!

How to Reset Netflix on Smart TV?

how to reset netflix on smart tv

Step 1: Restart your Smart TV

The most important step in fixing any software or hardware is:

“Turn it off, then turn it back on.” 

In other words, reboot it.

Rebooting removes all remaining power from your TV. It also helps reboot the motherboard.

In addition, rebooting the power resets all TV applications.

To perform this operation on any TV, follow these steps: 

  1. Turn off the TV.
  2. Unplug the TV from the outlet.
  3. Wait 30 seconds.
  4. Press and hold the power button for at least 30 seconds.
  5. Plug it back in.
  6. Turn the TV back on.

Step 2: Restart your Wi-Fi network

Wi-Fi networks allocate bandwidth for certain tasks that are already done. Imagine not only streaming an episode of a Netflix show, but remember that it’s streaming that show and other unnecessary information that eats up your available bandwidth.

Even if bandwidth isn’t an issue, you may deal with glitchy software that confuses your network’s configuration settings. It can change critical settings that degrade streaming quality, impair playback stability, or block Netflix access.

It’s also worth noting that Netflix (and most similar apps) create two separate data caches. We all know you can access the Netflix cache in the app settings, but Netflix also creates a temporary cache on your online network. Think of it as a “storage shortcut” for Netflix that improves video streaming until available bandwidth becomes scarce.

Restarting your Wi-Fi network will fix all these issues, clearing out the temporary files and shortcuts, taking up available bandwidth and resetting software glitches.

Step 3: Quit Netflix

  1. Open your Netflix app.
  2. Go to the left side of the screen and select “Get Help” or “Settings“. 
  3. Select “Sign out“. 
  4. Press “Yes” to confirm. 
    Logging out removes all devices connected to your Netflix account, so be aware of the potential inconvenience if you share your account with others.

On Netflix, there’s a hidden way to log out. Experts say it’s useful if you don’t have a “Get Help” or “Settings” tab.
First, open the Netflix app.
Then, use your remote to press the following keys in the following order:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.” 
After that, you will be prompted to select one of the following options:

  1. Reset: Restart your application. 
  2. Log out: Log out of your account. 
  3. Restart: Restore your Netflix app to factory settings. 
  4. Deactivate: Delete your account.

Below is an explanation of the steps of 3 common TV brands: Samsung, Sony, and LG.

Step 4: Clear the Netflix app data cache

Netflix stores a lot of data in its app cache, improving app performance but taking up a lot of processing power – especially on low-end smart TVs.

Generally, you can find the app cache in the TV brand’s app store of choice. Find the Netflix app, check its storage options, and clear the bloat.

For Samsung

  1. Go to your home screen.
  2. Press the left button and select “Apps“. 
  3. Hover over Netflix.
  4. Press and hold the “OK” button. 
  5. Select “Info“. 
  6. Click “Clear Data” and “Clear Cache“. 

For Sony

  1. Go to your home screen.
  2. Press the left button and select “Apps“.
  3. Hover over Netflix.
  4. Press and hold the “OK” button.
  5. Select “Info“.
  6. Click “Clear Data” and “Clear Cache“.

For LG

  1. Go to your main menu.
  2. Select “System Settings“. 
  3. Press “Application Manager“. 
  4. Find and select Netflix.
  5. Press “Clear Cache“.

Step 5: Remove the Netflix app

For Samsung

  1. Click the remote’s “Home” button.
  2. Go to “Apps“. 
  3. Press the Options logo.
  4. Hover over Netflix for a few seconds.
  5. Select “Delete” when it pops up.

For Sony

  1. Go to your main menu.
  2. Press the left button on the remote control.
  3. Select “Apps“. 
  4. Hover over the Netflix app.
  5. Click the remote’s “Home” button until the options pop up. 
  6. Select “Uninstall“. 
  7. Press “OK“.

For LG

  1. Click the remote’s “Home” button. 
  2. Select the pencil logo on the far left side of the screen. This opens the Edit mode.
  3. Hover over the Netflix app.
  4. Use the remote’s “Up” button to advance. 
  5. Click the logo that appears at the top of Netflix.
  6. Select “Yes“.

Step 6: Reinstall Netflix

Reinstalling the app from scratch is one of the most efficient ways to reset Netflix on your smart TV. It’s also the most tedious option because you’ll have to re-record all of your account credentials manually, but if you’ve reached this point in this article, you won’t have any other options.

Next, you must go to Application Settings and reinstall the application. 

You will need to perform the following actions:

For Samsung

  1. Click the remote’s “Home” button.
  2. Select “Apps“. 
  3. Use the search bar up there in the right corner.
  4. Enter the name of the application you want to install. In this example, enter “Netflix“. 
  5. Select Netflix when it appears.
  6. Press “Install“.

For Sony

  1. Go to your home screen.
  2. Select the “Google Play Store” app. 
  3. To do a search, select it from the menu on the top right.
  4. Type “Netflix”. 
  5. Press “Install”. 

For LG

  1. Click the remote’s “Home” button. 
  2. Open the LG Content Store.
  3. Then, go to “Apps“. 
  4. Netflix should appear in the list of applications.
  5. Select “Install“.

The Bottom Line

How to reset Netflix on smart TV? Take your time tapping your TV if your Netflix suddenly crashes. Follow these six steps. Then you can solve this dreadful question! Now you need to take two minutes to re-login your account, and you can continue to Enjoy your movie-watching journey!

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